Frequently Asked Questions

We focus on mid-market and enterprise clients from 100 to 10,000+ employees, though we support smaller regulated organisations where infrastructure complexity justifies a senior partner.

Yes. Our managed IT and SOC services include 24/7/365 coverage with clear SLAs, on-call engineers and monthly service reviews.

Absolutely. Around 70% of our engagements augment an in-house team — we take on the specialist domains (security, networking, cloud) while your team owns internal operations.

Projects are fixed-fee against a defined scope. Managed services are per-user or per-device with transparent tiers. No hidden onboarding fees.

No. We hold partnerships with multiple vendors in every category and recommend based on fit. We'll tell you when the incumbent is the right answer.

We migrate your existing Starlink kit from Roaming to a Local Zimbabwe service plan free of charge. Our engineers handle the registration, activation and on-site verification.

We deploy and support customers nationwide, from Harare and Bulawayo through to remote mining, agricultural and lodge sites reached only by satellite.

Yes. As a Microsoft partner we handle licensing, tenant setup, identity, Intune device management and ongoing optimisation under one managed contract.

For billing enquiries, contact Billing Support on 0785 001 446. For technical issues, contact Technical Support on 0771 134 473. For sales enquiries, contact Sales Support on 0775 163 894 or 0775 408 600, or email starlinksales@auragrp.com.

The Starlink Standard Kit costs US$369 and the Starlink Mini Kit costs US$245. Monthly packages start from US$40 for the Standard Capped Package. Contact Sales Support for a package recommendation based on your usage needs.

Fixed Site Capped Packages range from Standard (25 GB, US$40) up to Mega (650 GB, US$186), with additional priority data at US$0.26 per GB. We also offer Fixed Site Unlimited Standard plus Priority Data, and Mobile Usage plus Priority Data plans. Contact Sales Support for a full quote tailored to your needs.

INFINITY CONNECT is available nationwide across Zimbabwe, subject to Starlink cell availability in your specific area. Contact Sales Support on 0775 163 894 or 0775 408 600 to confirm availability at your location before ordering.

Support tickets are addressed within 24 hours of submission. Service reactivation following payment confirmation is completed within 24 hours.

Your kit number is located on the physical box of your Starlink kit. It can also be found in the MyAURA app.

We accept EcoCash, OneMoney, and InnBucks. For EcoCash, dial *153*2*2*053943# using the merchant code, then send proof of payment to our Billing WhatsApp number, 0785 001 446. OneMoney and InnBucks payments are made through the MyAURA app and website.

Proof of payment should be sent to Billing Support on 0785 001 446, along with your kit number.

The Starlink Mini (US$245) is compact and portable, with a built-in WiFi router and lower power requirements. It covers approximately 112 square metres and supports up to 15–20 active devices, making it ideal for travel and lighter usage. The Starlink Standard Kit (US$369) is a larger fixed installation with a separate WiFi router, covering approximately 185–297 square metres and supporting up to 235 active devices — the stronger choice for a home or office with heavier daily use. Coverage area and device counts vary with building materials, router placement, and obstructions.