Legal

Customer Service Level Agreement

The corporate terms governing your use of AURA Technologies (Private) Limited's Starlink and managed services.

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Complete your Service Level Agreement online

Choose the SLA that fits your organisation, then sign online in minutes. Your AURA Technologies sales representative receives the signed copy the moment you submit.

Individual SLA

For residential and single-subscriber customers.

Best for households, remote workers and small farms using Starlink at a single address.

Start online SLA

Corporate SLA

For registered businesses and multi-site organisations.

Best for companies signing on behalf of an organisation, with formal procurement and legal review.

Start online SLA

Impact SLA

For qualifying health, education and community centres.

Reserved for eligible impact organisations on the 2 TB Fixed Site Priority Data plan.

Start online SLA